Frequently Asked Questions

Who We Are

  • Healing Those Who Protect Us: The individuals we entrust with safeguarding our communities and nation often bear the weight of unique challenges that can impact their well-being. At our core, we are dedicated to establishing a healing bond with Special Operations Veterans, Law Enforcement Officers, Air Traffic Controllers, and those in the Department of Corrections. We recognize the specialized needs, the distinctiveness of their professions, and the traumas they might endure in the line of duty. We strive to support their mental well-being while navigating the complexities of their professional environment. Our Commitment: At First Responder Therapy Solutions, we are committed to standing alongside these exceptional individuals, offering a healing sanctuary where they can process their experiences, heal from trauma, and regain a sense of balance and well-being. Through a specialized understanding of their unique roles, our goal is to provide personalized, empathetic, and effective therapeutic support, aiding in their journey towards recovery and resilience.

  • First Responder Therapy Solutions includes a variety of providers offering different services and approaches. We will help you identify the right person who can achieve the best results for you. 

  • All of our mental health providers have a Master's degree or a Doctorate Degree in their field. They have been qualified and certified by their state's professional board after successfully completing the necessary education, exams, training, and practice of hands-on experience. For details about each therapist, please visit our Team page.

  • We might be right for you if you're looking to improve the quality of your life. Whenever there is anything that interferes with your happiness or prevents you from achieving your goals, we may be able to help. We also have therapists who specialize in specific issues such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, LGBTQ matters, grief, religion, self-esteem, and more.

  • First Responder Therapy Solutions strives to offer everyone positive experiences with our services. Our licensed professional therapists understand that their role is to help guide their patients through their obstacles in a safe environment as well as ensuring positive results. At FRTS, we want our patients to remember that our sessions will be difficult, positive, challenging and rewarding. However, we understand that sometimes the therapy bond between therapist and patient does not blend well and it is okay to request another therapist. We want our patients to feel comfortable in voicing any of their concerns. If there are any further questions, please feel free to contact us. 

Insurance & Payment

  • First Responder Therapy Solutions session fees:

    • Individual session (50 minutes) $150.00/session 

    • Family/Couples session (50 minutes) $165.00/session 

    • Family/Couples session (90 minutes) $200.00/session 

    Consultations/communication outside of the session that is more than 10 minutes is charged at: 

    • $100.00 rate/hour (i.e., 30 minutes = $50.00). This includes but not limited to, phone, text, emails, video, fax, video calls, or any other form of communication. 

  • First Responder Therapy Solutions only accepts the following plans in Texas and Nevada:

    • Blue Cross / Blue Shield

    • Medicare

    • United Healthcare / Optum

    • Tricare

    • Aetna

    • Cigna

    • UMR

    • Hometown

Services

  • Our therapists specialize and focus on treatment of military service members, custody cases, LGBTQIA+, the senior citizen community, individuals who are diagnosed with severe mental health illnesses, specifically with Major Depressive Disorder (MDD), Schizophrenia, schizoaffective disorder, individuals who have experienced suicidal ideations, homicidal ideations, or self-harm, assisting individuals coping with Traumatic Brain Injury (TBI) symptoms.  

  • First Responder Therapy Solutions works with adult individuals and children ages 2 years and up; please contact our office for more information if needed.

  • Teletherapy, also known as online therapy, e-therapy, or e-counseling, refers to therapy provided remotely using a computer, tablet, or smartphone.

    Teletherapy is an easy and convenient way to access mental health support services when you aren’t able to meet in person.    

  • An internet-connected device, such as a computer, tablet, or smartphone, is used to conduct a therapy session remotely.

  • You can use different ways based on your needs and your therapist’s availability. Options include:

    • Meeting in office

    • Speaking over the phone

    • Video conferencing/teletherapy

  • You and your therapist will get a therapy room which will be your personal and secure place to communicate. You will write about yourself, the things going on in your life, ask questions and discuss the issues that trouble you. Your therapist will then read your messages, and respond with questions, feedback, insights, and guidance. You can send messages to your therapist at any time, from any location, using any internet-connected device. You can log in to your room at any time and since messaging is not in real time it doesn't require scheduling. Instead, you can choose whenever you want to write or respond to your therapist. You will get a notification by email when the therapist has sent you a message. 

  • You will sometimes want to have a text conversation with your therapist in real time. This way you can still enjoy the convenience of messaging but also enjoy a "live" interaction that allows instant response and feedback from your therapist.

    To have a live chat session, you will first need to schedule a time with your therapist. At the scheduled time, log in to your account to start typing and chatting with your therapist.

  • Phone sessions are a great way to conveniently speak with your therapist by simply using your landline or cell phone, no matter where you are.

    To talk with your therapist over the phone, you will need to schedule a time with your therapist and log in to your therapy room at that time. The therapist will prompt you to start the phone session and the system will ask you for your phone number. The system will then call you at that number and connect you with your therapist to start the phone session. Please note that the phone number you enter will not be shared with the therapist.  

  • You can also have a video session with your therapist where you see each other and talk with each other in a virtual face-to-face setting (similar to Skype, Facetime, or Microsoft Teams).

    To talk with your therapist via video, you will need to schedule a time with your therapist and log in to your therapy room at that time. Your therapist will then prompt you to start the video session. After you confirm, you will immediately begin video chatting with your therapist.  

  • All First Responder Therapy Solutions therapists are licensed with their applicable licensing board after successfully completing the necessary education, exams, training, and practice. This means that when you talk to a licensed therapist online, they are subject to the mandated reporting and confidentiality requirements of their governing board and respective state laws, similar to in-office therapy.

    Generally, the therapist will keep what you tell them confidential, but there are limited exceptions. For example, if you threaten grave harm to yourself or to an identifiable victim the therapist is required to report this information to relevant authorities. Before starting therapy, please discuss with your therapist their legal obligations to confidentiality if you have any concerns or questions.

  • The information that you share is also protected by data privacy laws, for more information see our Privacy Policy. Here are some helpful things to know:

    • We have built state-of-the-art technology, operations, and infrastructure with the goal of protecting your privacy and safeguarding the information you provide.

    • Our databases are encrypted and scrambled so they essentially become useless in the unlikely event that they are stolen or compromised.

    • If you wish for any of your information or records to be released to a third party, please let your therapist know so that they can facilitate the release. 

Scheduling

  • Please Contact Us to set up an inquiry, by filling out your name, phone number and email address to set you up for an appointment. 

    • 1-2 business days 

    • Appointments are based on therapist availability 

  • The first session is known in the “counseling world” as the intake session. The purpose of the intake session is a time where your therapist goes over all there is to know about you to help gather a picture to help you both out. One way in which your therapist gets to know you is through the use of forms. These could include informed consent, intake forms, release of information and questionnaires.

  • Yes, you may switch therapists at any time. Please contact our office and we’ll be happy to transfer you to another one of our therapists.

  • You can terminate services at any time. Please contact our office to properly end our services.

  • Yes, depending on your therapist and location, office visits can be arranged. Please speak to your therapist about availability.